NORIEL BARROMETRO — MSP OPERATIONS CONSULTANT
The escalation point your queue is missing.
18 years in IT, 10+ on US MSP queues. I take the tickets nobody wants to touch, then write the SOP so the fix outlives me. Helpdesk L2/L3 · systems & networks · process · carefully scoped AI operations.
ZAMBALES, PH · UTC+8 · YEARS ON US BUSINESS HOURS · NIGHT SHIFTS OK
SCROLL — THE RECORD SLIDES UP
6,771
VERIFIED PLATFORM HOURS
$70K+
EARNED · 17 COMPLETED JOBS
2,290
HOURS ON ONE MSP ENGAGEMENT
3 mo
TECHNICIAN → TEAM LEAD
CAPABILITY LEDGER
4 RECORDS · ALL IN PRODUCTIONHelpdesk L2/L3 & escalations
Queue ownership end to end: triage, prioritization, difficult-ticket resolution, client communication. Named an escalation point by a client after 2,290 hours on one engagement.
Systems & networks
Microsoft 365, Active Directory, Windows Server, macOS and Windows endpoints, VMware virtualization, backup and BCDR, firewalls, VPN, DNS, DHCP.
SOPs & process
SOP writing and process documentation as a dedicated function — hired directly by a security-focused MSP to set standards and drive process improvement with management.
AI-assisted operations
Carefully scoped AI-assisted ways of working: context kept intact, decisions traceable, output consistent under human review. Built around your controls, not a template.
TOOLCHAIN // CONNECTWISE MANAGE·CONTROL·AUTOMATE · HALOPSA · NINJAONE · IT GLUE · DATTO BCDR · ACRONIS · MERAKI · SENTINELONE · PROOFPOINT · OKTA · ADDIGY · M365 · VMWARE
CASE FILES
SOURCE RECORDS ATTACHEDFrom helpdesk technician to escalation point.
A Colorado-based MSP hired me through Upwork as a helpdesk technician, then converted me to a direct hire. Within three months I was promoted to Pod and Team Lead — guiding four IT professionals while still working the queue and owning the difficult tickets. Active Directory access, network connectivity, infrastructure escalations, client communication, full MSP toolchain.
“For the past 2 years, he has become an escalation point for our team.”
CLIENT FEEDBACK · 2,290 HRS · 4.7
IT Support - Help Desk Technician - Managed Service Provider (MSP)
“Noriel has been an integral part of our team, and we're sad to see him go. For the past 2 years, he has become an escalation point for our team…”
Endorsed by client
2,290 hours
An AI operating environment built for continuity.
I built and use an AI-assisted operating environment that keeps complex work moving without losing important context between sessions, tools, or collaborators. Key decisions stay reviewable instead of being reconstructed, and output holds a consistent standard under human review.
For clients: I assess how your team actually works, then design an implementation around your requirements, controls, and ownership.
Important context remains available when complex work resumes.
Key decisions can be reviewed instead of reconstructed.
Results follow a clear standard and stay under human review.
OTHER CLIENT RECORDS
INSPECT ORIGINAL ENDORSEMENT RECORD“We will continue to use Noriel on projects, he has been a great addition to our team.”
MSP ENGAGEMENT · 5.0
“He was very accurate and got the problems solved that I hired him to solve.”
INTERNET CONSULTING · 5.0
“Noriel is a great worker and definitely hire him back for other jobs.”
LEVEL 2 HELPDESK · 5.0
CLIENT-ENDORSED STRENGTHS FROM COMPLETED JOBS — COUNTS AS RECORDED ON THE PLATFORM
SERVICE HISTORY
2008 to present — hospital, school & corporate IT, a decade of remote US MSP work, an independent practice.
Consultation, network design, implementation, documentation, after-sales support for a registered IT services business.
Helpdesk and engineering support, SOP writing, process documentation, service standards with management.
Promoted in three months; led four IT professionals while owning escalations and infrastructure tickets.
Microsoft 365 migrations and administration, Active Directory, Windows Server, endpoints, networks, remote monitoring.
MIS support to system administration: firewalls, domain networks, storage, backup, workstation deployment.
CREDENTIALS · CURRENT
IN PROGRESS → AZURE ADMINISTRATOR AZ-104
PREVIOUSLY CERTIFIED
Expired vendor training is shown as history, never as a current credential.
Education — BS Computer Science, Columban College, Olongapo City.
REMOTE OPS READINESS
CONTACT // STARTING SCOPES
Need someone who can own the difficult work?
Escalation support
L2/L3 coverage for the tickets that stall your queue.
SOP & process improvement
Working knowledge written into standards your team follows.
Operations assessment
A look at how your team works, and where it loses time.